Terms of Service

Effective Date: January 1, 2025

Welcome to GatiExpressCargo. These Terms of Service ("Terms") govern your use of our website and services. By accessing or using our services, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. Acceptance of Terms

By using our website, requesting a quote, or booking our moving services, you agree to comply with and be legally bound by these Terms, our Privacy Policy, and all applicable laws and regulations. These Terms apply to all users, including visitors, customers, and others who access or use our services.

2. Services Description

GatiExpressCargo provides professional packing and moving services, including but not limited to:

• Household shifting and relocation
• Office and corporate relocation
• Vehicle transportation (car and bike)
• Warehousing and storage services
• Packing and unpacking services
• Loading and unloading services
• Local, domestic, interstate, and international moving

Specific service details, pricing, and availability will be provided in your quote and service agreement.

3. Booking and Quotes

3.1 Quote Requests

All quotes provided are estimates based on the information you provide. Final pricing may vary based on actual inventory, distance, services required, and other factors determined during the pre-move survey.

3.2 Service Confirmation

A booking is confirmed only after you accept our quote and make the required advance payment. We reserve the right to refuse service for any reason.

3.3 Payment Terms

Payment terms will be specified in your service agreement. Typically:

• An advance payment is required to confirm booking
• Balance payment is due upon delivery of goods
• Accepted payment methods include cash, bank transfer, UPI, and credit/debit cards

4. Customer Responsibilities

As a customer, you agree to:

• Provide accurate and complete information about your move, including inventory, addresses, and special requirements
• Declare all valuable, fragile, hazardous, or prohibited items
• Be present or designate a representative during pickup and delivery
• Ensure access to pickup and delivery locations
• Pack personal items securely if you choose self-packing
• Comply with all applicable laws and regulations
• Provide required documents for interstate or international moves

5. Prohibited Items

We do not transport the following items:

• Hazardous materials (explosives, flammable liquids, chemicals)
• Illegal substances or contraband
• Perishable food items
• Live plants or animals (except through specialized pet relocation)
• Currency, jewelry, or high-value items unless declared and insured
• Items prohibited by law or transport regulations

You are responsible for removing prohibited items before the move. We reserve the right to refuse loading any item we deem unsafe or illegal.

6. Insurance and Liability

6.1 Transit Insurance

We offer optional transit insurance to cover your goods during the move. Insurance terms, coverage limits, and premiums will be detailed in your quote. We strongly recommend purchasing insurance for valuable items.

6.2 Liability Limitations

Without insurance, our liability is limited as per standard carrier regulations. We are not liable for:

• Normal wear and tear
• Damage due to improper packing by the customer
• Damage to items not declared or undervalued
• Acts of God, natural disasters, or force majeure events
• Delays due to circumstances beyond our control

6.3 Claims Process

Any damage or loss claims must be reported within 24 hours of delivery. Claims must be submitted in writing with supporting documentation and photographs. We will investigate and respond to claims within 30 days.

7. Cancellation and Rescheduling

7.1 Customer Cancellation

You may cancel or reschedule your booking by contacting us. Cancellation charges may apply:

• 7+ days before move date: Full refund of advance payment
• 3-6 days before move date: 50% of advance payment refunded
• Less than 3 days before move date: No refund

7.2 Company Cancellation

We reserve the right to cancel or reschedule services due to unforeseen circumstances, including vehicle breakdown, weather conditions, or emergencies. In such cases, we will provide full refund or rescheduling options.

8. Delays and Force Majeure

While we strive for on-time delivery, we are not liable for delays caused by:

• Traffic, road conditions, or accidents
• Weather conditions or natural disasters
• Government restrictions or checkpoints
• Vehicle breakdown or mechanical issues
• Any other circumstances beyond our reasonable control

9. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of GatiExpressCargo and is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our written permission.

10. User Conduct

When using our website or services, you agree not to:

• Provide false or misleading information
• Violate any applicable laws or regulations
• Harass, threaten, or abuse our staff
• Attempt to hack or disrupt our website or systems
• Use our services for fraudulent or illegal purposes

11. Privacy

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. Please review our Privacy Policy to understand our practices.

12. Dispute Resolution

Any disputes arising from these Terms or our services will first be addressed through good-faith negotiation. If a resolution cannot be reached, disputes will be resolved through arbitration or mediation as per Indian law.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of India. Any legal proceedings shall be subject to the exclusive jurisdiction of the courts in [Your City], India.

14. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes constitutes acceptance of the updated Terms.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

16. Contact Information

If you have any questions about these Terms, please contact us:

Last updated: January 1, 2025