Question 1

How do I get a moving quote from Gati Express Cargo?

Accepted Answer

You can request a free quote through our website's quick quote form, call us at +91-7065816388, or WhatsApp us with your pickup and drop locations, move date, and inventory details. A survey executive will visit for larger moves and provide a transparent, itemised estimate within 24 hours.

Question 2

How far in advance should I book packers and movers?

Accepted Answer

We recommend booking at least 7–10 days ahead for local moves and 2–3 weeks for interstate or international relocations. During peak seasons (month-end, summer holidays, and festival periods), booking 3–4 weeks early helps secure your preferred date and crew.

Question 3

Is my goods transit insured during the move?

Accepted Answer

Yes. Gati Express Cargo includes basic transit insurance on all standard moves. You can also opt for comprehensive coverage based on declared value for high-worth items such as electronics, antiques, and artwork. Insurance terms are shared in writing before loading.

Question 4

What items cannot be transported by Gati Express Cargo?

Accepted Answer

We do not transport hazardous materials, explosives, flammable liquids, perishable food without proper packaging, live plants in soil, illegal goods, or currency. Pets require our dedicated pet relocation service with appropriate carriers and documentation.

Question 5

Do you provide packing materials and labour?

Accepted Answer

Absolutely. Our packing teams bring industry-grade cartons, bubble wrap, stretch film, wardrobe boxes, and furniture blankets. You can choose full packing, partial packing (fragiles only), or self-pack with our loading and transport service.

Question 6

Can I track my shipment during an interstate move?

Accepted Answer

Yes. Domestic and interstate moves include GPS tracking on our fleet. You receive a tracking link and regular SMS/WhatsApp updates from your move coordinator from pickup through final delivery and unpacking.

Question 7

What payment methods does Gati Express Cargo accept?

Accepted Answer

We accept UPI, bank transfer (NEFT/RTGS/IMPS), credit and debit cards, and cash on delivery for eligible local moves. A booking advance (typically 25–30%) confirms your slot; the balance is due upon delivery or as per your corporate agreement.

Question 8

What happens if something is damaged during the move?

Accepted Answer

Report any damage within 24 hours of delivery with photographs. Our claims team will inspect the item, review packing records, and process eligible claims under your insurance coverage. We maintain detailed condition reports at pickup and delivery.

Question 9

Do you offer storage if my new home is not ready?

Accepted Answer

Yes. Gati Express Cargo operates secure warehouses in major cities with short-term and long-term storage plans. Goods can be held safely until your new premises are ready, with optional pickup from your current address and final delivery when you are.

Question 10

Are Gati Express Cargo crews trained and background-verified?

Accepted Answer

All our packing, loading, and driving staff undergo background verification, safety training, and regular skill assessments. Supervisors are assigned to every move to ensure quality standards, customer communication, and adherence to SOPs.

Question 11

Can Gati Express Cargo handle office and commercial relocations?

Accepted Answer

Yes. We specialise in office relocation, industrial moves, and corporate employee transfers. Services include IT equipment handling, after-hours scheduling, phased migrations, and dedicated account management for business clients.

Question 12

What cities does Gati Express Cargo serve?

Accepted Answer

We operate across 15 major Indian cities including Delhi NCR, Mumbai, Pune, Bangalore, Hyderabad, Chennai, Kolkata, Ahmedabad, Lucknow, Jaipur, Chandigarh, Indore, and Bhopal — with pan-India connectivity for interstate and cargo services.

Question 13

What are the different charges included in a moving quote?

Accepted Answer

Our transparent quote includes: packing material costs, labour charges for loading/unloading, transportation fees based on distance and vehicle type, transit insurance, toll and parking charges (where applicable), and unpacking services if requested. Any additional services like dismantling/reassembly, storage, or special handling are itemised separately. No hidden charges — every cost is documented upfront.

Question 14

How long does delivery take for interstate moves?

Accepted Answer

Typical delivery times vary by distance: within-state moves take 1-2 days, nearby states 2-4 days, and cross-country moves 5-8 days. Express cargo options can reduce time by 30-40%. Exact estimates are provided during booking based on your route, and you receive real-time updates throughout transit.

Question 15

What does your insurance coverage include?

Accepted Answer

Basic transit insurance covers damage or loss during loading, transport, and unloading up to a standard declared value. Comprehensive coverage extends to natural calamities, accidents, and theft with higher claim limits. Electronics, artwork, antiques, and valuables can be insured separately at replacement value. All claims are processed within 15-30 days with proper documentation.

Question 16

How does your GPS tracking system work?

Accepted Answer

Every transport vehicle is equipped with real-time GPS trackers. Once your goods are loaded, you receive a unique tracking link via SMS and WhatsApp showing live location, estimated arrival time, and trip progress. You can also call your dedicated move coordinator for updates anytime during transit.

Question 17

What packing materials do you use for fragile items?

Accepted Answer

We use industrial-grade materials: corrugated cardboard boxes in multiple sizes, bubble wrap (3-layer for electronics), foam sheets, thermocol corners, stretch film for furniture, wardrobe cartons with hanging rods, crockery boxes with cell dividers, and waterproof wrapping. Fragile items get double-boxing and 'Handle With Care' labels.

Question 18

Can I pay in installments for large moves?

Accepted Answer

Yes. For moves above ₹50,000, we offer flexible payment terms: 30% booking advance, 40% before loading, and 30% on delivery. Corporate clients and repeat customers can access Net-30 payment terms. All major digital payment methods are accepted including EMI options through partner banks.

Question 19

What is your cancellation and rescheduling policy?

Accepted Answer

Cancellations 7+ days before the move date receive a full refund minus 10% processing fee. Cancellations 3-6 days prior forfeit 25% of advance. Cancellations within 48 hours forfeit 50%. Free rescheduling is allowed once if notified 72 hours in advance. Emergency rescheduling incurs nominal charges based on crew availability.

Question 20

What documents do I need for an interstate or international move?

Accepted Answer

Interstate moves require: ID proof (Aadhaar/PAN/Passport), address proof for both locations, and consignment note. International moves additionally need: passport copies, visa documents, customs declaration form, packing list with item values, and import permits for the destination country. We assist with documentation and customs clearance.

Question 21

What types of vehicles do you use for different move sizes?

Accepted Answer

We deploy size-appropriate vehicles: 14-foot tempos for 1BHK, 17-foot trucks for 2BHK, 19-foot containers for 3BHK, 22-foot trailers for 4BHK+, and 24-foot closed-body trucks for office relocations. All vehicles have GPS tracking, hydraulic lifts, and padded interiors. For express cargo, we use dedicated mini-trucks with faster routing.

Question 22

Tell me more about your storage facilities and security.

Accepted Answer

Our warehouses are temperature-controlled with 24×7 CCTV surveillance, fire suppression systems, pest control, and biometric access. Goods are stored in sealed containers with unique IDs. Security guards patrol round-the-clock. Short-term storage (1-90 days) and long-term plans (3-12 months) are available. First month includes free in-out handling.

Question 23

Do you offer corporate accounts for businesses with regular moving needs?

Accepted Answer

Absolutely. Our corporate program includes dedicated account managers, priority scheduling, volume discounts (15-25% off), customised billing cycles, consolidated monthly invoicing, employee relocation packages, and SLA-backed service guarantees. Ideal for IT firms, banks, and companies with frequent transfers.

Question 24

Can you handle emergency or urgent moves with short notice?

Accepted Answer

Yes. We offer 24-48 hour express moving for urgent situations. Subject to crew and vehicle availability, we can mobilise within 6-12 hours for premium express service. Emergency moves incur 20-30% surcharge over standard rates but guarantee immediate pickup and fastest routing with real-time priority tracking.

Question 25

How do you handle special items like pianos, artwork, and antiques?

Accepted Answer

Specialised items receive white-glove treatment: pianos are wrapped in padded blankets with corner guards and transported upright or climate-controlled; artwork gets acid-free paper, bubble wrap, and custom wooden crates; antiques are photographed pre-move, individually packed, and transported with minimal handling. Trained specialists assess and pack these items personally.

Question 26

What is the booking process step-by-step?

Accepted Answer

Step 1: Request a quote via website, call, or WhatsApp. Step 2: Pre-move survey (in-person or video) to assess volume and requirements. Step 3: Receive detailed quotation with breakdown. Step 4: Accept quote and pay booking advance. Step 5: Schedule packing and pickup date. Step 6: Receive confirmation with team details and vehicle number. Step 7: Track your move real-time until delivery and unpacking.

Frequently Asked Questions