Question 1

How do I get a moving quote from GatiExpressCargo?

Accepted Answer

You can request a free quote through our website's quick quote form, call us at +91-7065816388, or WhatsApp us with your pickup and drop locations, move date, and inventory details. A survey executive will visit for larger moves and provide a transparent, itemised estimate within 24 hours.

Question 2

How far in advance should I book packers and movers?

Accepted Answer

We recommend booking at least 7–10 days ahead for local moves and 2–3 weeks for interstate or international relocations. During peak seasons (month-end, summer holidays, and festival periods), booking 3–4 weeks early helps secure your preferred date and crew.

Question 3

Is my goods transit insured during the move?

Accepted Answer

Yes. GatiExpressCargo includes basic transit insurance on all standard moves. You can also opt for comprehensive coverage based on declared value for high-worth items such as electronics, antiques, and artwork. Insurance terms are shared in writing before loading.

Question 4

What items cannot be transported by GatiExpressCargo?

Accepted Answer

We do not transport hazardous materials, explosives, flammable liquids, perishable food without proper packaging, live plants in soil, illegal goods, or currency. Pets require our dedicated pet relocation service with appropriate carriers and documentation.

Question 5

Do you provide packing materials and labour?

Accepted Answer

Absolutely. Our packing teams bring industry-grade cartons, bubble wrap, stretch film, wardrobe boxes, and furniture blankets. You can choose full packing, partial packing (fragiles only), or self-pack with our loading and transport service.

Question 6

Can I track my shipment during an interstate move?

Accepted Answer

Yes. Domestic and interstate moves include GPS tracking on our fleet. You receive a tracking link and regular SMS/WhatsApp updates from your move coordinator from pickup through final delivery and unpacking.

Question 7

What payment methods does GatiExpressCargo accept?

Accepted Answer

We accept UPI, bank transfer (NEFT/RTGS/IMPS), credit and debit cards, and cash on delivery for eligible local moves. A booking advance (typically 25–30%) confirms your slot; the balance is due upon delivery or as per your corporate agreement.

Question 8

What happens if something is damaged during the move?

Accepted Answer

Report any damage within 24 hours of delivery with photographs. Our claims team will inspect the item, review packing records, and process eligible claims under your insurance coverage. We maintain detailed condition reports at pickup and delivery.

Question 9

Do you offer storage if my new home is not ready?

Accepted Answer

Yes. GatiExpressCargo operates secure warehouses in major cities with short-term and long-term storage plans. Goods can be held safely until your new premises are ready, with optional pickup from your current address and final delivery when you are.

Question 10

Are GatiExpressCargo crews trained and background-verified?

Accepted Answer

All our packing, loading, and driving staff undergo background verification, safety training, and regular skill assessments. Supervisors are assigned to every move to ensure quality standards, customer communication, and adherence to SOPs.

Question 11

Can GatiExpressCargo handle office and commercial relocations?

Accepted Answer

Yes. We specialise in office relocation, industrial moves, and corporate employee transfers. Services include IT equipment handling, after-hours scheduling, phased migrations, and dedicated account management for business clients.

Question 12

What cities does GatiExpressCargo serve?

Accepted Answer

We operate across 15 major Indian cities including Delhi NCR, Mumbai, Pune, Bangalore, Hyderabad, Chennai, Kolkata, Ahmedabad, Lucknow, Jaipur, Chandigarh, Indore, and Bhopal — with pan-India connectivity for interstate and cargo services.

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